Dedicated support, on your terms
Give your entire team live in-app chat, email and phone support no matter how big or small your business is.
The level of support you’ve always wanted
Call us, email us or message our dedicated support team right inside the Giftpro app. No matter how large your enterprise, our support scales with you so help is only ever a click away.
- 57 second average live chat response time
- 98.4% of chats rated 😀 or 🤩
- Escalate customer queries to our experts
Hi there
I'm Sam, a customer support executive here at Giftpro.
How can I help?
Learn how to get the most from Giftpro
Different learning styles require different teaching methods so we don’t limit you as to how and where we train your team. Whatever works for you – works for us.
- In-house, phone and screen share training options
- Book refreshers as your business changes and grows
- Visit the help centre for step by step advice
Hamako
Redeem voucher
Sales over time
Free marketing and creative support
Need help with your packaging? Looking to run a marketing campaign? No problem, our marketing and design teams have years of hospitality, eCommerce and digital experience.
- Expert marketing support tailored to hospitality
- Complete packaging design and consultancy service
- Bespoke reports
Support that scales with you
Our pricing model allows us to offer your entire business the support it needs as it grows.
User guides for common tasks
Use our annotated guides to master every Giftpro process.
Department specific experts
Our team has a huge breadth of hospitality experience so you’re in great hands.
Collaborative culture
We collaborate with our clients, partners and each other to achieve incredible results.
Support that scales with you
Our pricing model allows us to offer your entire business the support it needs as it grows.
User guides for common tasks
Use our annotated guides to master every Giftpro process.
Department specific experts
Our team has a huge breadth of hospitality experience so you’re in great hands.
Collaborative culture
We collaborate with our clients, partners and each other to achieve incredible results.
Free technical and integration support
Integrating Giftpro with your other tools and services doesn’t need to be complicated. To help make development work go smoothly we make sure you have an experienced developer on hand to support the entire process and work directly with your 3rd party vendors.
“Giftpro has been a pleasure to work with right from the first communication. We found they researched our business concept and branding to make the service friendly and personal. The process for our customers is smooth and super reliable. The Giftpro team are always quick to respond if any queries arise and the admin software is very user friendly too.”
Chelsey Pickard
Director
“A simple, easy to use system that looks great and earns your company money – why wouldn’t you want to add Giftpro to your website? Highly recommended.”
Jenni Ashford
Marketing Manager
“The team at Giftpro have been an absolute pleasure to work with. We have been terribly impressed with the increase in voucher sales across the group since going live.”
Kate Nanev
Group Revenue Manager
“We have nothing but praise for Giftpro. Not only are we seeing an increase in voucher sales, but we have saved time & money in staff members creating internal vouchers.”
Helen Shepherd
Sales and Marketing Manager
“Giftpro provides the perfect solution that is easy to use from both an operational, sales and accounting perspective.”
Kelly Hobbs
Group Marketing Manager
“Working with the Giftpro team has been so easy and the results we’ve seen in our first 5 months are fantastic! Going with Giftpro was absolutely the right decision.”
Sacha Hale
Director of Sales & Marketing
